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Delivery

Shipments within Germany

The shipping flat rate within Germany is €4.30 (plus 19% VAT) per box weighing up to 31.5 kilograms or for the shipment of reels of up to 140 cm in with within the Federal Republic of Germany. For reel shipments of over 160 cm in width, the shipping flat rate comes to €10.55 (plus 19% VAT) per reel and €90.00 (plus 19% VAT) per reel for reels of over 200 cm in width. Shipment will be handled by a forwarding agent.

Combined shipments will be shipped via UPS. We will consider commissioning a forwarding agency to ship larger quantities. Should this be the case, we will inform you of the decision or include information regarding your shipment in your order confirmation.

You can track your shipment online at:

http://www.ups.com/WebTracking/track?loc=de_DE

If the link doesn’t work, please contact UPS directly under the service number 01806 882 663*.

You can access your UPS tracking number upon request.

(20 cents /call from a German landline; mobile phone max. 60 cents/call)

 

Pick-up

Packages can only be picked up at our central warehouse under the following address. Please note that for insurance reasons you may only pick up a package after consulting us or after receiving a pick-up notification with your order.

STERAC Transport & Logistik GmbH

Waldweg 1 – 3

D – 22145 Stapelfeld/Braak

 

International shipments

Delivery within the EU:

Shipping costs for deliveries outside of Germany are listed below. Please note that for technical reasons it is not possible to send reel shipments of over 160 cm in width within the EU.

UPS and its partners ship to the following countries. Standard shipping - prices per box weighing up to 31 kilograms (net plus VAT):

  • Belgium (BDS) (13,20 €)
  • Bulgaria (BG) (28,90 €)
  • Denmark (DK) (13,20 €)
  • Estonia (EST) (25,80 €)
  • Finland (FIN) (29,22 €)
  • France (F) (15,60 €)
  • Greece (GR) (26,90 €)
  • Ireland (IRL) (28,90 €)
  • Italy (I) (21,40 €)
  • Latvia (LV) (25,80 €)
  • Lithuania (LT) (25,80 €)
  • Luxemburg (L) (13,20 €)
  • Netherlands (NL) (13,20 €)
  • Austria (A) (12,-- €)
  • Poland (PL) (12,90 €)
  • Portugal (PT) (26,90 €)
  • Romania (RO) (28,90 €)
  • Slovakia (SK) (14,20 €)
  • Slovenia (SLO) (14,20 €)
  • Sweden (S) (27,19 €)
  • Spain (E) (26,90 €)
  • Czech Republic (CZ) (12,90 €)
  • Hungary (H) (25,80 €)

 

Damaged shipments

If you notice any visible damage upon receipt of your order, you must report the damage to the person making the delivery. Without proof of damage, the insurance company cannot replace the damaged product. You have the right to refuse acceptance. In this case, the package will be returned to us, repacked and delivered to you again.

* All prices are plus VAT | plus shipping costs | © Koppermann GmbH | Realization by CosmoShop GmbH